Question 1

Do you meet my pet before the first booking?

Accepted Answer

Yes. Every new client starts with a free initial meet & greet lasting a maximum of 20 minutes. We meet your pet, discuss their routine and check whether the service is a good fit. The location is arranged in advance, with no obligation to book.

Question 2

How will I know my pet is okay while I'm away?

Accepted Answer

Every service includes photos and videos. You receive an update after each visit with what your pet ate, where you walked, how they behaved and anything worth noting.

Question 3

Are you insured and trained?

Accepted Answer

Brenda holds a Bachelor's degree in Biology and a Veterinary Assistant certification, with more than 10 years of hands-on animal care. Every team member is vetted, trained and background-checked before entering a client's home.

Question 4

Can you care for senior pets or pets on medication?

Accepted Answer

Yes. Our experienced team cares for senior dogs and cats and can discuss medication schedules, post-surgery needs and mobility support during your initial introduction.

Question 5

Do you take cats?

Accepted Answer

Absolutely. Cats stay in their own home, on their own schedule, with feeding, litter box care, brushing and quiet company. No carriers, no car rides, no stress.

Question 6

Where do you provide services?

Accepted Answer

Our service area is limited to Southampton through East Hampton: Southampton, Water Mill, Bridgehampton, Sag Harbor & East Hampton. We do not provide services beyond East Hampton.

Question 7

How many dogs do you board at a time?

Accepted Answer

Our personalized home boarding hosts a maximum of 3 to 4 dogs at a time. This keeps the environment calm and allows individual attention. The first dog is $150 per night, and a second dog from the same family is an additional $75 per night.

Question 8

Do you offer weekend dog walking and drop-in visits?

Accepted Answer

Yes, subject to availability. Each dog walk or drop-in visit on Saturday or Sunday carries an additional $10 above the regular visit rate.

Question 9

What are your drop-off and pick-up hours?

Accepted Answer

For overnight home boarding, drop-off is between 3 PM and 5 PM and pick-up is between 8 AM and 10 AM. All handoffs must be arranged with the team in advance. Each drop-off or pick-up outside its standard window has an additional $50 fee.

Question 10

How do deposits and cancellations work?

Accepted Answer

A 50% deposit secures overnight, boarding and extended bookings. Drop-ins and walks can be cancelled free until the day before. Overnights cancelled 7+ days ahead are fully refunded; within 7 days, 50% applies; within 48 hours, the full fee applies. A 15% surcharge applies on designated holidays.

Question 11

How far in advance should I book?

Accepted Answer

Summer weekends, Thanksgiving and the December holidays fill first, often 4 to 8 weeks ahead. Off-season, a week's notice is usually enough.

Everything you'd want to ask before handing over a key

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